Outlook sounds problem. Ive had ofice and outlook 2016 for ages. I also have have the old office sounds installed. Suddenly, yesterday, the sounds that play when I delete an email, move an email etc changed to new sounds. They are office sounds but not the ones Im used to. Ive uninstalled office sounds and even uninstalled and reinstalled. Then, in the Sounds tab, expand the Windows group in the list and select New Mail Notification. Select the Sounds drop-down arrow. Mac: Open Outlook and go to Preferences Notifications & Sounds, then select a sound under Message arrival. This article explains how to change the sounds for email notifications in Outlook.

During a migration from Exchange 2010 to Exchange 2016 I was facing a strange problem. Users with a Mailbox on 2016 always received a login prompt when they started Outlook.

The problem only happened for users that had access to public folders (still hosted on Exchange 2010) or mailboxes that also had not been migrated. If you start to google for the problem, the first hint you get is to change the Outlook Anywhere Authentication on Exchange 2016 (the default now is Negotiate) to NTLM. Ok – let’s check the current settings with PowerShell (Exchange Management Shell) for each CAS-Server:

Get-OutlookAnywhere –server SERVERNAME

Exchange 2016:
Already Ntlm – so let’s check 2010:
As you can see this was still Basic.

Interestingly the Exchange 2010 Shell shows the option ClientAuthenticationMethod – while the 2016 Shell shows InternalClientAuthenticationMethod AND ExternalClientAuthenticationMethod.

Time to change the Exchange 2010 CAS to NTLM Authentication:

Set-OutlookAnywhere -Identity 'SERVERNAMERpc (Default Web Site)' -ClientAuthenticationMethod ntlm

Restart IIS to make sure the setting is applied (CMD – IISRESET):

Unfortunately this didn’t fix the problem So time to look for other solutions. I then found Hotfix2990117 from Microsoft which exactly described our problem. I downloaded the hotfix – but the installation “failed”. There was no error message nor anything else – the installation just started fine but never finished. Luckily the Hotfix also describes a workaround:

Open the IIS Manager on the 2010 CAS and go to Application Pools => DefaultAppPool and choose Advanced Settings on the right side.

Go to Identity and press “…”.

Now switch the setting to NetworkService.

After this confirm the settings with OK (twice) and press Recycle on the right side in the IIS Console (when the Default-App-Pool is selected). To make sure everything is applied correctly I also did an IISRESET. First I only changed the setting on the 2010 CAS-Servers – than also on 2016. But guess – still the same problem

Time to check the information’s that I had until now. All information’s that are available point to an Authentication Problem. Mainly Exchange 2016 uses different methods compared to 2010. So it’s often suggested to change the settings to NTLM. What happens if Outlook uses Outlook Anywhere? It “opens” the RPC Website. Let’s check the Authentication settings for the RPC Website:

Open IIS Manager and go to Sites => Default Web Site => RPC => Authentication

Now select Windows Authentication => Providers.

We can now see that Negotiate is the first configured provider. If we now remember that we had to switch our Outlook Anywhere Settings for Exchange 2016 to NTLM to make it compatible with 2010 this doesn’t sound correct.

So I moved NTLM to the top and restarted the IIS (IISRESET).

I repeated this on every other Exchange 2010 CAS-Server and 2016 Server – and after that the login prompt didn’t occur any longer. To make this a permanent change (and remove Negotiate until all Exchange 2010 Servers are removed) enter the following command for every Exchange-Server:

Get-OutlookAnywhere -Identity 'SERVER-FQDNrpc (Default Web Site)' | Set-OutlookAnywhere -IISAuthenticationMethods 'Basic, ntlm'

PS:
After switching back the App-Pool-Identity to AppliactionPoolIdentity some clients (especially Outlook 2016) again showed the login prompt – so I think it’s necessary to change both settings.

Summary

This article contains a complete list of the most recent hotfix updates, public updates, and service packs for Microsoft Outlook. Some Outlook features depend on Microsoft Word and Microsoft Office components. Therefore, you should also install the latest updates for the Word and Office core components.

Note

The information in this article applies only to U.S. English versions of Outlook. Other language versions of Outlook have some updates that differ from the updates that are listed in this article. To find links to the most recent cumulative and public updates for Microsoft Office, see Office updates.

This article will be updated to reference new updates as they are released.

For more information about the most recent Outlook updates, refer to the following sections, as appropriate:

Click-to-Run installations of Office

The following updates apply only to Office clients that are installed by using a .msi file. They do not apply to click-to-run installations of Office. By default, click-to-run installations are automatically updated.

To determine whether you are using a Click-to-run version of Office, click the File tab in Outlook, and then click Office Account. If you see Office Updates under Product Information, as shown in the following figure, you are using a click-to-run installation of Office.

To see the latest version information for click-to-run installations, click Update Options, and then click View Updates.

For more information about click-to-run updates and to find the latest click-to-run version, go to the following Microsoft Office articles:

• Office 2016: Update history for Office 365 ProPlus (listed by date)
• Office 2013: Update history for Office 2013
• Office 2010: Update history for Office 2010 Click-to-Run products

Outlook 2016

MSI installations of Office 2016:

The following updates apply only to Office 2016 clients that are installed by using a .msi file. They do not apply to Click-to-run installations of Office 2016. By default, click-to-run installations are automatically updated. You cannot install the updates from these articles on click-to-run installations of Office 2016.

Outlook (global) update

3141453 January 3, 2017, update for Outlook 2016 (KB3141453)

Outlook Junk Email Filter update

3115407 August 2, 2016, update for Outlook 2016 Junk Email Filter (KB3115407)

Microsoft Word update

3128057 MS17-002: Description of the security update for Word 2016: January 10, 2017

Microsoft Office 2016 (Mso.dll) update

3141473 January 3, 2017, update for Office 2016 (KB3141473)

After you install all these updates, you should see the following versions of important files that are used by Outlook.

Outlook 2013

MSI installations of Office 2013:

The following updates apply only to Office 2013 clients that are installed by using a .msi file. They do not apply to Click-to-run installations of Office 2013. By default, click-to-run installations are automatically updated. You cannot install the updates from these articles on click-to-run installations of Office 2013.

Important

Updates for Office 2013 programs that are dated April 14, 2015, or later require Office 2013 Service Pack 1 (SP1) to be installed before you can install the update.

You can download and install Service Pack 1 for Office 2013 from the following Microsoft Knowledge Base article:

2817430 Description of Microsoft Office 2013 Service Pack 1 (SP1)

Outlook (global) update

3141466 January 3, 2017, update for Outlook 2013 (KB3141466)

Outlook (US English) update

2817430 Description of Microsoft Office 2013 Service Pack 1 (SP1)

Outlook Junk Email Filter update

3115404 August 2, 2016, update for Outlook 2013 Junk Email Filter (KB3115404)

Outlook Social Connector global update

3054854 June 9, 2015, update for Outlook 2013 (KB3054854)

Outlook Social Connector Facebook provider

3054856 June 9, 2015, update for Office 2013 (KB3054856)

Outlook (UMoutlookaddin.dll) update

3101487 November 10, 2015, update for Office 2013 (KB3101487)

Microsoft Word update

3141464 January 3, 2017, update for Word 2013 (KB3141464)

Microsoft Office 2013 (Mso.dll) update

3141474 January 3, 2017, update for Office 2013 (KB3141474)

After you install all these updates, you should see the following versions of important files that are used by Outlook.

Outlook 2010

Important

Updates for Office 2010 programs that are dated November 11, 2014, or later require Office 2010 Service Pack 2 (SP2) to be installed before you can install the update.

You can download and install Service Pack 2 for Office 2010 from the following Microsoft Knowledge Base article:

2687455 Description of Office 2010 Service Pack 2

Outlook (global) update

3118313 MS16-107: Description of the security update for Outlook 2010: September 13, 2016

Outlook (localized language en-us) update

Sounds Sets For Outlook 2016 Software

3055041 August 11, 2015, update for Outlook 2010 (KB3055041)

Outlook Junk Email Filter update

3115475 August 2, 2016, update for Outlook 2010 Junk Email Filter (KB3115475)

Outlook Social Connector global update

2726880 June 9, 2015, update for Outlook Social Connector 2010 (KB2553308)

Outlook Social Connector update (US-English update)

Note

The following update is the latest released localized update package for the Outlook Social Connector. Therefore, you have to install only Oscintl-en-us.msp from the following package (for U.S. English versions of Outlook 2010). The Osc-x-none.msp file in the following article (2553406) was updated with a later version and is available in the global update for the Social Connector (KB2553308).

2553406 Description of the Outlook Social Connector update (Osc-x-none.msp, Oscintl-en-us.msp): April 10, 2012

Outlook Social Connector SharePoint Provider update

2553267 Description of the Outlook Social Connector update (Oscmoss-x-none.msp): April 10, 2012

Outlook (UMoutlookaddin.dll) update

2760779 December 8, 2015, update for Office 2010 (KB2760779)

Microsoft Word 2010

3128034 MS16-148: Description of the security update for Word 2010: December 13, 2016

Office 2010 (Mso.dll)

3118380 MS16-148: Description of the security update for Office 2010: December 13, 2016

After you install all these updates, you should see the following versions of important files that are used by Outlook.

Outlook 2007

The following hotfix packages dated February 2013 (or later versions) require you to have the 2007 Microsoft Office suite Service Pack 3 (SP3) installed before you install the update.

Outlook (global) update

3118303 MS16-107: Description of the security update for Outlook 2007: September 13, 2016

Outlook Junk Email Filter update

Sounds Sets For Outlook 2016 Download

3115461 August 2, 2016, update for Outlook 2007 Junk Email Filter (KB3115461)

2007 Microsoft Office system (Mso.dll) update

3128020 MS16-148: Description of the security update for 2007 Microsoft Office Suite: December 13, 2016

After you install all these updates, you should see the following versions of important files that are used by Outlook.

Sounds Sets For Outlook 2016 Online

Outlook 2003

You must install Microsoft Office 2003 Service Pack 3 (SP3) before you install the following update.

Microsoft Word update

2878303 MS14-017: Description of the security update for Word 2003: April 8, 2014

Sounds Sets For Outlook 2016 Free

After you install all the update, you should see the following versions of important files that are used by Outlook.

After you install all these updates, click the Help menu, and then click About Microsoft Office Outlook. The About Microsoft Office Outlook dialog box should show the following build number.